FAQ

Quick answers to common questions. For step-by-step fixes, see Common issues.

How do I sign in?

Open the sign-in link your Manager sent you. The link carries your Studio code, so you land in the right studio. Enter your username and password. For full steps, see Sign in.

I signed in but I don’t see any projects. Why?

You only see projects you were added to. A Manager grants access per project. If a project is missing, ask your Manager to add you, then sign out and back in.

Can I work offline?

Yes. If your network drops, you keep working locally. Your edits are queued and sync once you reconnect. The status bar turns yellow while you are offline.

How does sync work?

Poneglyph keeps your local copy and the server in step. Your changes upload when you save; other people’s changes arrive automatically. A Sync engine can also push Translations to your game engine. See Sync engines overview.

How do I update Poneglyph?

Updates install on their own. Poneglyph checks for a new version on launch and applies it in the background. Restart when prompted to finish.

How do I get help with a feature?

Three ways open the right page on this site:

• Right-click the panel and pick See documentation about…
• Hold Ctrl and hover the panel, then click the pink book glyph.
• Press F1 while a control has focus.

How do I report a bug?

Open Help ▸ Issue Tracker to reach your studio’s issue tracker. If you hit a crash, attach the newest log file so the fix is faster.